Digital Products Only

All products available on our website are digital products delivered electronically. No physical shipping is required. Due to the instant accessibility of digital items, exchanges are handled differently from physical product exchanges.

Eligibility for Exchange

An exchange may be approved under the following circumstances:

  • You received an incorrect digital product
  • The access details provided were incomplete or incorrect
  • The product cannot be accessed or used, and the issue cannot be resolved after troubleshooting

Non-Eligible Exchange Requests

Exchange requests may be declined in the following situations:

  • An incorrect email address was entered during checkout
  • The digital product has already been successfully accessed or used
  • The issue is related to device compatibility, software requirements, or technical limitations on the user’s side

How to Request an Exchange

To request an exchange, please contact our support team at:

contact@articuo.com

Please include the following details:

  • Full name
  • Order number
  • Email address used during purchase
  • A brief description of the issue

Our support team will review your request and respond within 24–48 hours.

Processing Time

If your exchange request is approved, a replacement digital product will be delivered to your email address. Most approved exchanges are processed within one business day.

Access Revocation

For security purposes, any previously issued access credentials may be deactivated once a replacement has been provided.

Limitations

Exchanges are only provided for the same product originally purchased. We do not offer exchanges for different products, upgrades, or alternative versions.

Contact Us

If you have any questions regarding this Exchange Policy, please contact us at:

Email: contact@articuo.com

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